Inclusive Language and Communication
15 Minutes
Short course
General
Being an Active Listener
5 Minutes
Take 5
General
n this course, listening techniques are grouped into three core skill areas – Attention, Acknowledgement, and Affirmation.
Description
Being an active listener involves using techniques and skills to improve communication, productivity, and build better relationships. In this course, these techniques are grouped into three core skill areas – Attention, Acknowledgement, and Affirmation. You will practice these skills in a customer focussed scenario.
Course Objectives
- Techniques you will need to be an active listener
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This is a trial version of the course Being an Active Listener. Please note, we do not offer certificates for trial course completions.
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